Booking, Refund & Cancellation Policy

How a booking is made

1. You send an inquiry through this website, by phone, by WhatsApp or by email.
2. A consultant checks availability with suppliers and sends you written options with the
   total price and the change and cancellation terms attached to each.
3. You confirm in writing which option you want.
4. We send payment instructions. No payment is taken through this website.
5. On receipt of the required payment we ticket or confirm the booking and send you the
   confirmation and any documents.

A booking exists only at step 5. Nothing before that holds a price or reserves a seat, room
or vehicle.

The honest position on refunds

Changes

Tell us as early as you can — changes almost always cost less the earlier they are made.

Where a change is permitted, the total cost is the sum of: any supplier change fee, any
difference in fare or rate, and our service fee for handling it. We tell you all three before
we make the change, and we do not proceed without your written approval.

Name changes on air tickets are treated by most airlines as a cancellation and rebooking,
not as a change. This is why we ask for names exactly as they appear in the passport.

Cancellations

Cancel in writing to balwinder@jetairus.com. The cancellation takes effect
when we receive it, not when you decide.

What you get back depends entirely on the supplier’s terms for your booking. Where a refund
is due, we claim it from the supplier and pass it to you as soon as they release it. Airline
refunds commonly take 4 to 12 weeks, and occasionally longer; we cannot pay
out money we have not yet received.

Our service fees cover work already carried out and are non-refundable once that work has
been done. Any fee is stated to you before you commit.

Cancellations by the supplier

If an airline cancels a flight or a hotel cannot honour a reservation, your rights are
against that supplier under their terms and under any applicable law — including, for flights
to, from or within the United States, the protections administered by the U.S. Department of
Transportation.

We will help you claim, rebook or obtain a refund at no additional service fee. We are not
liable for the supplier’s failure, but we will not leave you to deal with it alone.

Travel insurance

We strongly recommend comprehensive travel insurance taken out at the time of
booking, not before departure. Cancellation cover generally only applies to events
occurring after the policy is bought, so a policy purchased late may not cover a cancellation
you could already foresee.

Insurance is arranged through licensed providers. We will tell you plainly whether we are
referring you to a provider or arranging cover, and on what basis.

Passports, visas and entry

Entry requirements are set by the destination government and can change without notice. You
are responsible for holding correct documentation. We can advise and assist with applications,
but a visa decision belongs to the relevant authority.

No refund is available for travel missed because of missing or invalid
documentation. Many countries require at least six months’ passport validity beyond
your return date — check yours now rather than at the airport.

Complaints

Tell us as soon as a problem arises, ideally while you are still travelling, because most
issues can be fixed at the time. Email balwinder@jetairus.com or call
+1 917-470-7092. We acknowledge complaints within 3 business days and aim to resolve them within
28 days.